Return Policy

Customer is responible to return the unit back to us in case customer decides to close or cancel the account.It is advised to send the unit using any trackable system(FedEx, UPS or USPS with Tracking Number) so that package can be tracked to make sure the unit has been returned.Please contact Quality Living Alert - Medical Alert at (888)398-9455 during the following business hours, Monday – Friday 8:00 am-6:00 pm , Eastern Standard Time to obtain the return instructions.

Failure to follow the instructions and any additional verbal directions issued by Quality Living Alert Customer Service will result in delay in processing the return. All returns must be sent to Attn:Return Dept. 5944 Coral Ridge Dr, Suite 108, Coral Springs, FL 33076

Refusal of any ordered shipment voids all warranties. Shipping is nonrefundable.All returned items must be undamaged, and able to be resold.Subscriber accounts will continue to be remain active and will be charged until all items are received by Quality Living Alert.